Report a voice issue

Report mispronunciations and other sound issues.

If you identify a voice issue in one of your BeyondWords generated audios (for example, a mispronunciation), you may be able to resolve it by creating pronunciation rules.

If not, please report your issue to the team by following the steps below:

🔓 This feature is only available to Enterprise plans.

  • Go to the 'Content (Audios)' section of your project dashboard

  • Hover on the audio you are having an issue with

  • Select the warning symbol to 'Report voice issue'

  • Select the issue type from the dropdown list

  • Describe your issue with as much details as possible

  • Attach the correct pronunciation (optional):

    • Select the paperclip icon to attach a single audio file, or

    • Select the microphone icon to record audio from your device (you may need to allow access to your microphone). Press '✓' to stop recording. You can then press play to hear your recording, or press 'x' to delete your recording.

  • Select 'Submit'

We will work to get the issue resolved as soon as possible.

Last updated