Report a voice issue

Report mispronunciations and other sound issues.

If you identify a voice issue in one of your BeyondWords generated audios (for example, a mispronunciation), you may be able to resolve it by creating pronunciation rules.

If not, please report your issue to the team by following the steps below:

🔓 This feature is only available to Enterprise plans.

• Go to the 'Content (Audios)' section of your project dashboard

• Hover on the audio you are having an issue with

• Select the warning symbol to 'Report voice issue'

• Select the issue type from the dropdown list

• Describe your issue with as much details as possible

• Attach the correct pronunciation (optional):

  • Select the paperclip icon to attach a single audio file, or

  • Select the microphone icon to record audio from your device (you may need to allow access to your microphone). Press '✓' to stop recording. You can then press play to hear your recording, or press 'x' to delete your recording.

• Select 'Submit'

We will work to get the issue resolved as soon as possible.