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Report a voice issue

Report mispronunciations and other sound issues.
If you identify a voice issue in one of your BeyondWords generated audios (for example, a mispronunciation), you may be able to resolve it by creating pronunciation rules.
If not, please report your issue to the team by following the steps below:
This feature is only available to Enterprise plans.
  • Go to the 'Content (Audios)' section of your project dashboard
  • Hover on the audio you are having an issue with
  • Select the warning symbol to 'Report voice issue'
  • Select the issue type from the dropdown list
  • Describe your issue with as much details as possible
  • Attach the correct pronunciation (optional):
    • Select the paperclip icon to attach a single audio file, or
    • Select the microphone icon to record audio from your device (you may need to allow access to your microphone). Press '✓' to stop recording. You can then press play to hear your recording, or press 'x' to delete your recording.
  • Select 'Submit'
We will work to get the issue resolved as soon as possible.