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Troubleshooting and support

Follow our advice to resolve any issues you're experiencing.
This troubleshooting guide will help you to resolve some of the most common issues. If you cannot find the answer you need here or in another guide, please send us a chat or email [email protected] and describe the issue in as much detail as possible.

Audio issues

My audio isn't processing
There's a mispronounciation in my audio
My intro/outro are not playing
My audio ads are not playing
My old posts have not been converted into audio
I edited my audio but the old version is playing

Distribution troubleshooting

The player embed isn't working
I customized the player but it hasn't updated
The shareable URL isn't working
I can't download my audio
I can't submit my podcast feed