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If you need help using BeyondWords, start by searching these docs for answers. Can’t find what you need? Contact our support team via email, chat, or Slack, depending on your preferences and plan.

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Email

You can email the BeyondWords support team on support@beyondwords.io. We aim to respond within 2 business days.

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Chat

You can contact the BeyondWords support team via live chat in the dashboard:
  1. Click Support in the bottom-left corner
  2. Click Start new chat
  3. Enter your message
We aim to respond within 2 business days.

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Slack

Standard and Enterprise plans include access to a dedicated Slack support channel. This gives your team direct access to BeyondWords support for faster responses, ongoing conversations, and real-time collaboration. If your plan includes Slack support, your team will be invited to a shared channel during onboarding. We aim to respond within 1 business day.