Report a voice issue

Report mispronunciations and other sound issues.
If you identify a voice issue in one of your BeyondWords audios (for example, a mispronunciation), you may be able to resolve it by adding an alias.
If not, please report your issue to the team by following the steps below. We will aim to get it fixed as soon as possible.

🔒This feature is available on Enterprise plans only.

  1. 1.
    Go to the 'Content (Audios)' section of your project dashboard
  2. 2.
    Hover on the audio you are having an issue with
  3. 3.
    Select the warning symbol to 'Report voice issue'
  4. 4.
    Select the issue type from the dropdown list
  5. 5.
    Describe your issue in as much detail as possible
  6. 6.
    Attach the correct pronunciation (optional):
    • Select the paperclip icon to attach a single audio file, or
    • Select the microphone icon to record audio from your device (you may need to allow access to your microphone). Press '✓' to stop recording. You can then press play to hear your recording, or press 'x' to delete your recording.
  7. 7.
    Select 'Submit'