WordPress troubleshooting
Tips to help you resolve any issues with the BeyondWords plugin.
Before you begin troubleshooting, please make sure you have properly set up the WordPress plugin and consulted our guide to using the plugin.

The player is not appearing

Check that audio has been requested
Check that the audio is processed
Check that the audio is published
Check that 'Display player' is checked
If you have followed these steps and the player is still not appearing, there may be a compatibility issue with your WordPress theme. Please let us know which theme you are using and we will look to add support in the future. As a workaround, we recommend embedding the player manually.

The audio doesn't sound right

Other issues

Make sure you are using the latest version of our plugin
Delete any historical data
I haven't found a solution to my issue