Report a voice issue

If you identify a voice issue in one of your BeyondWords audios (for example, a mispronunciation), please report it to the team. We will aim to get it fixed as soon as possible.

You can also request custom text-to-speech rules.

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This feature is available on paid plans only. Upgrade now.

1. Go to the 'Content (Audios)' section of your project dashboard

2. Hover on the audio you are having an issue with

3. Select the warning symbol to 'Report voice issue'

4. Select the issue type from the dropdown list

5. Describe your issue in as much detail as possible

6. Attach the correct pronunciation (optional):

   • Select the paperclip icon to attach a single audio file, or

   • Select the microphone icon to record audio from your device (you may need to allow access to your microphone). Press '✓' to stop recording. You can then press play to hear your recording, or press 'x' to delete your recording.

7. Select 'Submit'

For all other issues, please email [email protected] or use the chat function in your dashboard.